FAQ

Answers to frequently asked questions:

What is covered by the warranty?
We offer a two year warranty against manufacturing defects in materials and/or workmanship from the date of original retail purchase. Not covered under this warranty is damage resulting from improper installation, adjustment or maintenance, lack of maintenance, alterations, crashes, or use as determined by Tektro USA to be excessive or abusive.

What brake pads can I use for my road, cyclocross, mountain, or BMX brakes and where can I get them?
Road, Mountain and Cyclocross: All of our road, mountain bike V-brake and cyclocross brakes are compatible with Shimano pads. While you can use any pad out there we recommend, and spec, SwissStop pads for optimal braking peformance.

Disc Brakes: We use a proprietary semi-metallic disc brake compound in our disc brakes. You can purchase replacement pads directly online from us here.

Where can I get replacement parts?
Most replacement and small parts are available here. Check out the specific brake model and/or the small parts page. If you don’t see what you need, give us a call at (801) 648-7079 and we’ll help you out.

Please note: We ship internationally! There is a flat rate shipping charge of $50 for Express International shipping. If you are in need of small parts and are not in a hurry, please contact us for alternate methods of international shipping.